The course in customer service is a training that is first and foremost tailored for organisations that wish to give their employees new and practical experience in customer service. We bring out the bottlenecks in your everyday working life and find opportunities for immediate improvement. The participants improve their skills to manage critical service situations and control them. Together with participants we learn how to sense and understand customer needs better. We go through entire path of the customer in your organisation and create favourable conditions for his return.

Result:

• The participants have acquired new understanding of the customer service and learned practical methods for their own working process. Customer needs are understood better and the participants are able to grasp “the path of the customer”.
• The participants have acquired methods for solving conflicts; they are able to give convincing feedback and handle customer claims. The employees understand the necessity for implementing empathy. Also, as an addition, the employees have acquired upselling skills.

Your customers are happier.